SHIPPING & RETURNS
Please ensure that the correct delivery address is entered at checkout, as parcels that are returned to Jones Co as undeliverable may incur a re-dispatch fee and will be sent back out as regular mail. Freight charges paid for the original dispatch are not refundable.
Jones Co does not ship internationally.
Please note that Jones Co is not responsible for any loss or theft occurring during delivery.
Express post - Once your order has been dispatched, shipping can take 1 to 4 business days for metro areas and up to 6 business days for regional areas.
Standard mail - Once your order has been dispatched, shipping can take 7 to 10 business days.
Please allow for a further 3 business days (in addition to the above) for delivery to remote areas as an estimate only.
Please note, delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays.
The delivery dates are estimates only. Jones Co will do all that we can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this to always be possible. Please note that while Australia Post provides a reliable national service, delivery delays can occur for a variety of reasons. If you are experiencing a longer than usual delay, please first inquire about your missing package at your local post office.
Jones Co reserves the right not to accept an order, or having accepted an order, to cancel an order if it cannot supply the goods within the order.
Any damaged or lost orders are subject to an investigation carried out by the courier company. This investigation can take up to 10 business days and we must allow the courier company to complete their investigation before we can take any further action into the whereabouts of the parcel.
For all our customers whose delivery addresses are within Australia, we offer FREE Express shipping on orders $100 and over. A fee of $12.50 for regular shipping will be added to all orders placed under $75. Express shipping is available for $15.50
Return & Exchange Policy
We want you to be 100% satisfied with your purchase!
If for any reason you don't love what you've bought from us, we've made our returns & exchange process super easy to follow!
Please contact our Customer Service team - we're happy to assist with any questions you may have. You can call us on 0260 259 335, see our opening hours on our contact page or email us at firstname.lastname@example.org
Products bought online can be returned for change of mind, within 30 days to our online store but you will need to contact us first as we will need to assess the item so that it meets our exchange/returns criteria before we issue you an exchange or refund.
Please note: All products for exchange or return must be in their original condition with tags and unused otherwise we cannot offer an exchange or return
Pack your product/s in their original condition, clean and with tags attached, together with these documents into a protected parcel (to avoid damage during transit).
Post the parcel via Standard Post to:
Jones Co Street Ski Surf
Shop 52, 351 Griffith Rd,
Please note that you will need to cover the shipping costs for your return parcel. Jones Co is not liable for any items you return to us that are lost or damaged in transit. Please note, if you decide to return your item, the original shipping costs for your order won’t be eligible for a refund.
Once we receive your product/s back instore, we will assess the product/s to ensure that they meet our change of mind returns criteria. Once the assessment is completed and the returns criteria satisfied, we will issue a refund on the payment card used to purchase the product/s.